Gestión del desarrollo y retención del talento en las empresas de prestación de servicios

Abstract

En este trabajo vamos a estudiar dos fases del empleado dentro de la vida empresarial: el desarrollo de las habilidades y capacidades a través del coaching y los métodos que las empresas ponen en marcha para instar al empleado a permanecer en la empresa. En concreto buscamos unificar literatura sobre el coaching e incentivar su desarrollo en España a través de las ventajas e inconvenientes que han ido poniendo de manifiesto distintos autores. También pretendemos determinar las variables que debe gestionar un departamento de recursos humanos en una empresa de servicios para crear un plan de gestión laboral satisfactorio. Queremos que las empresas aprendan no solo a atraer a aquellos empleados que por su talento sean valiosos, sino que aprendan a incentivar su permanencia.

There seem to be two main factors influencing the performance and personal satisfaction of employees within a company. First, the emphasis companies give to couching to encourage full development of his/her skills and abilities. Secondly, the methods the companies apply to motivate their employee to remain in the company. At this particular study, we would try to collect the relevant literature available about coaching in order to encourage its use in Spain. Also, we summarise the pros and cons that different authors have pointing out within the subject. Furthermore, we would try to identify the relevant variables to be considered by the Human Resources Department of any Services Provider Company aiming to create a satisfactory labour operational planning. We hope for the companies, not only to learn how to attract and recruit the most valuable employees, but also to incentivise their stay.